Privacy Policy for Ruviolabs

Last Updated: September 2026

At Ruviolabs ("Care4U", "we", "our", or "us"), we are dedicated to safeguarding your privacy and protecting the sensitive medical and personal information you entrust to us. This Privacy Policy details how we collect, use, disclose, and protect your information across our website, mobile applications (iOS and Android), and associated healthcare platforms.

1. Information We Collect

To provide trusted home healthcare and nursing services, we collect several categories of information:

A. Personal Identification & Contact Details

• Full Name, email address, physical home address, and government identification numbers (for healthcare workers and credentialed nurses).
• Verified mobile phone numbers (verified via secure 2-Factor authentication).
• Emergency contact name, relationship, and contact numbers.

B. Health & Care Requirements

• Health conditions, vital statistics, care preferences, blood group, allergies, and daily assistance needs provided during booking requests.
• Patient profile details entered by family members or designated guardians.

C. Geolocation Data

• Precise and approximate location coordinates (latitude and longitude) used solely for calculating nurse travel distances, caregiver dispatch, and real-time arrival estimates.

D. Device and Technical Information

• Operating system version, device model, push notification tokens, IP address, and app crash analytics to maintain high reliability and performance.

2. How We Use Your Information

We process your data strictly to fulfill healthcare delivery and platform security:

1. Caregiver Matching: To match patients and families with qualified, verified nurses within their geographic vicinity.
2. Service Fulfillment: To enable direct communication, booking tracking, and care updates between the patient family and the visiting care provider.
3. Emergency Readiness: To alert designated emergency contacts in the event of an urgent medical escalation during care sessions.
4. Safety & Verification: To verify nursing licenses, registration credentials, and background clearances.
5. Platform Notifications: To dispatch appointment reminders, status changes, and critical security alerts via SMS and Push Notifications.

3. Data Protection & Confidentiality

• No Sale of Personal Data: We never sell, rent, or monetize your personal or health data to third-party advertisers or data brokers.
• Role-Based Access Control: Only authorized care personnel actively assigned to your scheduled service can view pertinent patient care requirements.
• Encryption: All data in transit is encrypted using industry-standard TLS 1.3 encryption, and sensitive health records are stored encrypted at rest.

4. Third-Party Services & Integrations

We partner only with vetted technical infrastructure providers:

• Authentication & Cloud Messaging: Google Firebase and Apple APNs for secure device notifications.
• SMS & OTP Verification: Certified telecommunications gateways for 2-factor authentication.
• Mapping & Geocoding: Mapping services for calculating driving distance and nurse route arrival times.

5. Your Rights and Choices

You hold full sovereignty over your personal data:

• Access & Review: You can inspect your complete profile, booking history, and contact details directly within your account settings.
• Correction & Updates: You can update contact information and care requirements at any time.
• Account Deletion: You can request the permanent deactivation or deletion of your account and associated records by contacting our support team.

6. Contact Us

If you have questions, concerns, or inquiries regarding our privacy standards or data protection practices, please reach out to:

Data Protection Officer — Ruviolabs

Email: privacy@ruviolabs.com

Website: https://ruviolabs.com/contact

Support Hotline: +91 99999 99999